Privacy Policy

What this policy covers

This policy explains what we collect when you browse this site, place an order or contact us, and what we do with it.

Information we collect

1. Information you give us

When you place an order, create an account, subscribe to our newsletter or send a contact enquiry, we may collect your name, email address, phone number and shipping address.

2. Technical and device data

Our servers and standard web analytics automatically record browser type, device operating system, IP address, referring URL and the pages you visit, so we can keep the site stable, fast and responsive.

3. Payment information

Payments are processed by our payment gateway on its own secure, PCI-DSS compliant systems. Raksha Fine Arts never receives, processes or stores your card or bank account credentials.

How we use your information

• To make, pack, ship and deliver your order, and to provide customer care.
• To manage your account and order history.
• To send order status and delivery updates, and replies from customer support.
• To understand how the site is used, and to improve our catalogue.
• To prevent fraud, abuse and unauthorised access to accounts.

Cookies

We use cookies and local browser storage to remember your shopping cart, keep you signed in and preserve your preferences between visits. You can control cookies through your browser settings.

Third party services

This site uses third party services that may set their own cookies or receive limited information about your visit. Each operates under its own privacy policy:

• Jetpack for site statistics and security.
• Klaviyo for email marketing and newsletters.
• Google, Pinterest and Reddit advertising integrations for WooCommerce, used to measure and target our advertising.
• LiteSpeed Cache and our hosting provider, for page delivery and performance.

Data security and retention

We use encrypted connections (SSL and HTTPS), hardened hosting infrastructure and role-based access controls to protect your personal information against unauthorised disclosure, alteration or destruction. We keep personal information only as long as we need it to provide the store’s services or to meet legal obligations.

Your privacy rights

• Access the personal data we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete your store account.
• Opt out of promotional email at any time.

Contact us about privacy

If you have a question, concern or request about this policy or your personal data, write to Raksha Fine Arts at help@rakshafinearts.com.